Peruvian Connection Reviews

I was given some PJs from Peruvian Connection that I didn't want so I returned them (tracked&signed for, next day special delivery) and asked for a voucher on Nov. 18th. I heard nothing so called them on Nov. 28th and was told the voucher was being 'got ready' to put in the post. On Dec. 6th I called again as I'd received nothing and was told the voucher was probably delayed in the postal strikes. It's now Dec. 13th and I've emailed them today to ask where my voucher is as I've yet to receive it. I'll update this review depending on what and when I hear from them.

Update 14/12/22: I have had a very speedy, welcome and helpful response to my email and so have upped the the stars considerably. I will continue to update.

New update: I was emailed my voucher code (today - 14/12/22) and although it didn't work when I tried to order online, it worked perfectly when I made the order via the phone. I've ordered what I think will be a lovely summer dress, I'll review when it arrives.

So I'm on the website excited to purchase the poncho I'd been eyeing when I stumble onto a familiar sight....a leather tote I purchased from Free People for 298 listed here for 349. So upset because that poncho looks great but trust issues and inflated prices tell me ominously "BUYER BEWARE....."

The catalog is a joy to look at. But that's where it ends, The clothing is modeled on unrealistic women, The latest model, on page 3 of the catalog shot in Matera, Italy, must be 6.3'' tall! Seriously? Have you looked at the average American woman? I'm all for style and aspiration, but let's get real,..or at least offer free returns.

Just purchased a pair of cropped leggings in august…saved them for 1st time wearing to NYC…washed them once and upon 2nd wearing noticed 2 tiny holes above the knee. Called to see what they could do…nothing!! Because I washed them? I have a pair that I have had for 3 years that are still in great shape. I tried to argue it was a quality issue…but they declined to help…that is very poor customer service and now I am left with a 49.00 pair of leggings that are damaged after 1 washing! Wow! Never again will I buy fro them! They could learn something from Ralph Lauren customer service which is superb!

Stuff good
However extortion for delivery charge initially with a cheek to charge delivery on returning any products. Recommended to take insurance. Are you having a laugh? Need to fit in with other companies guys

Further to my review in March 2022, I have now been informed by this USELESS, terrible company that the dress I ordered in early January might be available in June. They can't be serious. Each time I go back to the order details, we jump another month. Utterly frustrating and deeply bad.

I will tell you one thing this company does very well; it has an extremely talented creative team. They should win industry awards. The photos in the catalogue are magic; cheap, thin, shoddy fabric is made to look good. Abra cadabra. You look through the catalogue, take a liking to something and decide to order. At this point, they tell you it will be on a "backorder," 8 to 12 weeks delivery. Well, in the first week of January you think that's not too bad. As spring approaches, it's not funny anymore. You want to match up cardigans/other accessories. If last year's dress is anything to go by, the reality is deeply disappointing. It has stretched out of shape and looks awful. So I have tried a different ( non jersey) this time. Last chance saloon for Peruvian Connection. If it ever arrives; 10 weeks now and counting. I seriously don't know how they get away with it, at such eye-watering prices.

I have purchased from Peruvian Connection in the UK on many occasions, and have found their service to be excellent. Their coats, especially, are sumptuous, and of high quality. I have never had any issue in returning items and Peruvian Connection have always refunded the card promptly. Thay come recommended.

I cannot believe the prices!! There is no Klarna option either £600+ for a pair of boots??? £500 for a coat. Forget it.

I have been buying Peruvian Connection clothes for about 10 years. I don't want to add up all the money I have spent, but I know it is thousands! Increasingly I have had to return items, which is expensive. While some clothes are good, the quality is unreliable. They sent me a £10 discount but when I tried to use it there was a problem. Then I noticed that their 20% extra discount was miscalculated ( I checked twice, then got my Oxbridge maths graduate to confirm my calculation). I had no choice but to telephone. The customer service is a joke; they are rude, rude rude. The condescending woman I have just spoken to, has just lost one of their best customers.

I am so glad I came to check the reviews for this company before ordering anything. I received a catalogue from them, despite never having heard of them before. The clothes look great, right up my street style and colour wise but the prices are more than I'd usually pay (£350+ for a dress). After seeing what other customers say I will not be buying anything.
Thanks all for taking the time to warn us!

Never even heard of this company yet they're sending me catalogues to my address.

Unbelievable not only do you have to pay the delivery charge but if you return the item you have to pay for the return as well . How on earth can a company survive on this in todays market place certainly not me anymore.

I bought numerous very expensive pima cotton t shirts from Peruvian Connection and put them new, with labels on into my closet. Today I go to take them out to pack them for my holiday and find that every single t shirt has developed awful colourless patches, they've never even been tried on. I checked my other clothing, no problem anywhere. Other new folded t shirts from different companies in the same pile are unaffected. I've often heard their clothing called very poor quality but I'm gasping at how awful it is. Hundreds of pounds of pima cotton that is not fit for purpose. Disgusted with them.

I recently received an Alpaca fur hat in Tuscan Rose that I've wanted for over a year. I first saw them at Winter Wonderland in London and just kicked myself for not buying one then. I don't think it was Peruvian Connection who were selling them at Winter Wonderland but anyways, for a year I went on and on about my regret for not buying one. To my surprise by boyfriend bought me the exact same hat from Peruvian Connection and it is as I remembered. Beautiful, soft and full. You do have to let the hat rest once out of the box as it is a bit flat at the beginning. Everyone comments on my hat and they always want to touch it. Love Love Love my hat.